FAQ’s

• The website to open a payment plan each semester is www.MyCollegePaymentPlan.com/truett  
• This website is accessible from your student portal as well.   

• The best way to understand your financial aid is to call or email the financial aid office. 
• They can be reached at 706-865-2134, ext. 4199 OR businessoffice@truett.edu.
• Please allow up to 48 hours for a credit to reflect on your statement.  

• You can pay through your student portal with credit card, or e-check.  To do so, go to my.truett.edu, sign-in, and click “Business Office” on the left-hand side of the screen.  
• You can pay over the phone at 706-865-2134, ext. 3500
• Or by mailing a check to:

Truett McConnell University
Attn: Business Office
100 Alumni Drive
Cleveland, GA 30528

• Apply for outside scholarships from your church, non-profits, clubs, or local businesses
• Personal education loans
• Apply for work study
• Apply for jobs on campus

• The most common hold type is business office hold, and this reflects that there is still a balance on your account from previous semesters. 
• If you have a business office hold please contact the business office or reference your my.truett.edu account to see why there is a balance. 
• Other hold types from the registrar, student life, or other departments must be handled with the respective department.  

• To appeal a parking citation, you must fill out the appeal form on the TMU website found under automobiles and parking.  
• If this form is not completed within 10 days of receiving a ticket from campus security, you may not appeal the ticket, and all fines must be paid. 

• At the beginning of the semester, the business office provides a statement of your student account. This statement often includes a summary of financial aid awards and charges that we expect for you based on the information we have.  
• Throughout the semester your aid and charges can change depending on many different variables but most often it changes because of changes to your courses/housing/meal plan, the addition of fines, or the federal government changing the amount of your award. 

• If you receive disbursed financial aid (awards that do not have a * next to them on the statement and are not institutional aid, i.e. sports scholarships, TMU grants, TMU assistance) more than your charges, you may be due a refund of that amount.  
• You can request a refund of a credit balance using the Refund Request Form. (Please make sure that your mailing address is correct.)

• If you have anticipated aid or disbursed aid on your account that exceeds the amount of the charges, you may request a book voucher for the coming semester.  
• You will only be approved up to the difference between your aid and your charges for the upcoming semester. 
• If your aid changes after the book voucher is issued, the amount no longer covered by aid will be due back to the school, and you will be responsible to pay that amount.