Have a Concern?
At TMU, we handle concerns with a Christ-centered approach.
For legal, ethical, or discrimination issues (Title VI, VII, or IX), email TitleIX@truett.edu.
For all other concerns, please follow the links below.
Grievances
When someone feels treated unfairly or faces unnecessary hardship. There are two types: academic and student.
Academic Grievance Topic Examples
-
- Academic Grade Appeal – Student Grade Appeal Form
- Academic Grievance Appeal – Academic Grievance Form
- GNPEC or GA-SARA Student Complaint – Other Academic Concern Procedures
- Special Support Services Grievance – Students with academics accommodations
- FERPA complaints – Other Academic Complaint Procedures
Student Grievance Topic Examples
-
- Athletics
- Student Life
- Customer Service Complaints: Admissions, Student Accounts, Financial Aid, …
Next Step: For all of the student grievance above please go to Student Concerns Form
-
- Special Support Services Grievance – Students with non-academic accommodations
Other TMU Academic Complaint Resolution Procedures
FERPA Complaint
Any student has the right to challenge the accuracy of a personal record or the protection of privacy of said record under the Family Educational Rights and Privacy Act of 1974. The student may implement the following procedures for such a challenge:
- The student must submit a written request to the Registrar for an informal meeting regarding personal records. A meeting date convenient to the student will be set within a reasonable period of time.
- If, after the meeting with the Registrar, the student is not satisfied, the student may then file a request with the Vice President for Academic Services for a hearing by a special review committee, composed of the Registrar, the Director of Admissions, and the Vice President for Academic Services. The review committee will deliver to the student its decision in writing, with a copy kept in the student’s file in the Registrar’s Office.
- If, after the hearing with the special review committee, the student is not satisfied, an appeal may be made to the Department of Education in Washington, DC.
GNPEC Complaint Policy
In-state and all on-campus students who are dissatisfied with institutional appeal determinations, may make a further appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC). Prior to filing a GNPEC complaint, the student must first file an Academic Grievance with the University (see the policy and procedures above for submitting an Academic Grievance). If the student is dissatisfied with the outcome of the grievance process, the student may then file a GNPEC complaint. To determine if an issue can be appealed, detailed procedures, and forms for filing a GNPEC complaint, visit GNPEC Complaint Rules | Georgia Nonpublic Postsecondary Education Commission (https://gnpec.georgia.gov/student-resources/complaints-against-institution/gnpec-complain-rules).
SARA Complaint Policy
Truett McConnell’s out-of-state online students have the right to file a complaint with GA-SARA if the student believes the University has violated policies, laws, standards, or regulations incorporated in the SARA Policy Manual. SARA rules are available at https://gnpec.georgia.gov/student-resouces/complaints-against-institution/ga-sara-student-complaint-rules. Prior to filing a SARA Student Complaint, the student must first file an Academic Grievance with the University (see the policy and procedures above for submitting an Academic Grievance). If the student is dissatisfied with the outcome of the grievance process, the student may then file a SARA Student Complaint within two years of the incident. To file a SARA Student Complaint visit https://gnpec.georgia.gov/student-resources/student-complaints/ga-sara-online-student-complaint-form. View the entire NC-SARA student complain process HERE.