From the Truett McConnell University 2016-2017 Undergraduate Catalog (p. 37-38) and 2016-2017 Graduate Catalog (p. 16-17)

Academic Grievance Appeal Policy

An academic grievance appeal pertains only to student-initiated grievances against faculty regarding academic issues other than grades. A request for review of an academic grievance may be considered only for grievances from the current or previous semester. Grievances related to summer courses may be reviewed during the fall semester.

Procedures

  1. The student must meet with the course instructor and seek to resolve the issue. (If the University no longer employs the instructor, the student should go directly to the appropriate Dean).
  2. The student may appeal to the Dean of a School if efforts to resolve the issue prove to be unsatisfactory to the student.
  3. If the Dean of a School is unable to resolve the issue, the case may be appealed to the Vice President for Academic Services.
  4. The Vice President for Academic Services must be supplied copies of all materials submitted previously, and either party may augment these materials as desired. Also, the Dean of a School will provide to the Vice President of Academic Services the written record of the meeting held with the student and faculty member, in addition to a summary account of his or her conclusions and recommendations.
  5. The conclusion and recommendation of the Vice President of Academic Services is binding upon the parties of the appeal.

Academic Grade Appeal Policy

Request for review of an academic grade pertains only to grades from the previous semester of study. Grade appeals related to summer courses may be reviewed during the fall semester. Appeals based on grades earned as a result of an Incomplete “I” will be reviewed in a timely manner.

Procedures

  1. Student should meet with the course instructor and seek to resolve the grade issue.
  2. If the course instructor denies the request and the student is not satisfied with the reasons for denial of the request, the student may obtain a copy of the Academic Grade Appeal form from the Office of Vice President of Academic Services.
  3. The student should complete the form and give it to the appropriate Dean. The Dean will make a decision on the grade and file the form with the Office of Academic Services.
  4. The student may appeal the decision of the Dean to the Vice President of Academic Services.
  5. The conclusion and recommendation of the Vice President of Academic Services is binding upon the parties of the appeal.

If the issue is not resolved by Truett McConnell University to the student’s satisfaction, the student can file a complaint with the state of Georgia at https://gnpec.org/ga-sara/. Click GA-SARA Complaint Form.

Note: the student must have exhausted the institution’s complaint and/or appeal process before GNPEC will attempt to help the student establish any possible resolution with the institution.

GA-SARA Student Complaint Process

GA-SARA Complaint Flowchart